Add up to 1 litre of water and a drop of
dishwashing liquid, then select the appropriate Cleaning Mode (Dough,
Universal, Sauces & Caramel, or Intense). Rinse thoroughly, or hand wash
stubborn residues. Always ensure the measuring cup is in place during Cleaning
Mode.

The TM7 automatically detects lid
placement. For speeds above 2, lid placement is required. Guided Cooking now
integrates this step seamlessly, improving convenience and safety.

Add up to 1 litre of water and a drop of
dishwashing liquid, then select the appropriate Cleaning Mode (Dough,
Universal, Sauces & Caramel, or Intense). Rinse thoroughly, or hand wash
stubborn residues. Always ensure the measuring cup is in place during Cleaning
Mode.

Submit a repair request via our official page: Thermomix®
Repair Request – Vorwerk Malaysia

Yes, performing a factory reset will remove
all entries in the 'Recently Cooked' list.

Yes, navigate to Settings → Sounds to
adjust or mute. The beep can also be stopped immediately by touching the
display at the end of cooking.

Payment must be completed by the date
indicated in the quotation. If payment is not received, the unit will be
returned.

Verify with your bank. Once payment is
successfully completed, provide bank-in slip to our Customer Care team via
WhatsApp.

We will process the repair and arrange return
shipment. A DHL tracking number will be shared for your reference.

Covered under warranty:

(Note: Warranty excludes accidental damage and
normal wear and tear such as scratches or blemishes.)

• Thermomix® base
• 10” multi-touch display

Not covered under warranty (considered accessories):

• Varoma® set
• Lid cap
• Mixing bowl lid
• Simmering basket
• Mixing knife
• TM7 mixing bowl
• Knife locking lever
• Spatula
• Butterfly whisk
• Thermomix Base Casing

Important: Accidental damage is the most common reason a screen is not covered. This includes cracks, shattering, seepage, dents, bent frames, and liquid damage.

• 30-day trial upon registration.
• 3-month device trial when activating Cookidoo on TM6 / TM7.

Verify credentials, account country, and
Wi-Fi stability. If problems persist, perform a factory reset and re-login.

Changing country of residence option is currently unavailable. However, we have two simple solutions that will allow you to continue using our service:

• Option 1: Wait until your current subscription is within two days of its end date. At that time, you can delete your account from the Account Settings page (Account setting 🡪 Scroll down & Click delete account button).
  After allowing 2-3 days for the system to synchronize, you will be able to
  re-register with your existing email address & ensure you select the
  residing country as Malaysia.
• Option 2: You can immediately register for a new Cookidoo International account by using a different email address & ensure you select the residing country as Malaysia

Accessing your Cookidoo free trial is a
straightforward process right from your TM7 machine. Just follow these simple
steps to get started:

Step 1: Access Cookidoo on your TM7

• On your TM7 screen, select 'Log in to Cookidoo'.
• You will have two options to proceed:
• Scan the QR code with your mobile phone.
• Click 'Log in manually'.

Step 2: Log in to your account

• Enter your email address and password.
• Click the 'Log in' button.

Step 3: Activate your free subscription

• On the next screen, click 'Activate free subscription'.
• Then, click 'Extend free trial'.
• A new QR code will appear on your TM7. Scan this code with your
  mobile phone.

Step 4: Complete the trial activation on
your mobile phone

• Your mobile phone will automatically navigate to the Cookidoo
  website's free trial page.
• Scroll down the page and click the 'Start free 3 months'
  button.

Step 5: Provide your billing details

• Enter your billing information and click 'Continue'.
• Choose your preferred payment method and click 'Continue'
  again.
• Enter your credit card details and click 'Continue' one last
  time.

Step 6: Confirmation

• Your subscription is now activated. Please check your email for
  a confirmation message.

We hope you enjoy your 3-month free trial!

If you notice that your recipes work on TM6 but not on TM7, it may be
because of your subscription plan.

• Cookidoo 2.0 (USD39) works with TM6.
• Cookidoo 3.0 (USD65) is required for TM7.

To resolve this, simply log in to your Cookidoo account on a laptop and upgrade your subscription to Cookidoo 3.0. Once upgraded, you’ll be able to
enjoy the same recipes seamlessly on your TM7.

You can link up to 5 Thermomix units in total under one
Cookidoo® 3.0 account.

• For TM6, you may link up to 5 units.
• For TM7, the maximum is 3 units only.

Examples:

• 3 units TM7 + 2 units TM6 = ✔️ Allowed
• 4 units TM7 + 1 unit TM6 = ❌ Not allowed
• 4 units TM6 + 1 unit TM7 = ✔️ Allowed

Important: For the best experience, we recommend that each customer registers their own Cookidoo®
account. This way, they can enjoy all the features, explore recipes freely, and
fully experience the value of Thermomix.

Upon the first start-up of the TM7 and successful connection to WiFi, the Manifesto Recipes are automatically downloaded to the
device. No manual action is required by the customer. 

You can create a Cookidoo® account by following the steps below:

1. Go to Cookidoo International website < https://cookidoo.international/foundation/en >

2. Click on the top right hand corner "Menu" --> "Sign Up".

3. Enter your email address and create a password that is at least
8 characters long and includes letters and numbers. Select the country you are
residing in (Either Malaysia or Singapore). 

4. Make sure to read and accept the Terms and Conditions and
Privacy Policy.

5. Click the Register button

6. You will receive an email confirming your account creation. You
will need to click on the link in this email to activate your account.

Once your account is activated you will be given a 30-day trial period to use Cookidoo®. 

The most common reason is a region mismatch between
your Cookidoo® account and your Thermomix® TM6.

• Different servers by region: If your account is registered under Europe (e.g., Germany), your bookmarks are stored on the European server. But if your TM6 is set to Malaysia or Singapore, it connects to another server — causing sync issues.
• Different feature availability: Some
  Cookidoo® features vary depending on the selected country/region.

👉 Steps to resolve:

1. Check your account region

• Log in to Cookidoo® (app or website) → Profile → check your country/region setting.

2. Unify the region

• If you’re in Malaysia or Singapore, choose Singapore or Malaysia.
• On TM6 → Settings → Cookidoo® → log in with the same regional account.

3. Re-register if necessary

• If your region was set incorrectly, create a new account with the new email address and select country as Singapore / Malaysia.

✅ Once both your account and TM6 are set to the same region, your
bookmarks will sync properly.

You can renew or purchase your Cookidoo® subscription using VISA or PayPal . Simply choose the option that’s most convenient during checkout.

If your payment failed after updating your card information, try these steps:

1. Log in to your Cookidoo® account at https://cookidoo.international/

2. Go to Account Settings > Subscription & Payment

3. Make sure your updated card details are correct and saved

4. Check if the auto‑debit went through successfully

5. If it still fails, your bank may have blocked the transaction due to suspected fraud

6. If your bank confirms no block, contact us so we can escalate the issue to our global team

If you’re having trouble resetting your password, we’ll send a password reset link to the email address linked to your Cookidoo® account.Steps to follow:

1.Check your inbox and also your spam/junk folder for the reset email.

2. Once you receive it, follow the instructions in the email to reset your password.

3. After successfully logging in, you can proceed with renewing your subscription.

To update your payment information:

1. Log in to your Cookidoo® account via the web

2. Go to Account Settings

3. Select Payment Methods

Delivery is usually made within 10 calendar days after your order is confirmed.

We’ll share an estimated delivery date when you place your order.

If delivery is delayed, we’ll keep you informed. In certain cases, you may cancel your order and receive a full refund.

Yes! You can change your mind within 10 business days of receiving your product.

Simply write to us at malaysia@customercare.vorwerk.com.

Once we confirm, you’ll receive a full refund (including standard delivery charges).

Refunds are usually processed within 14 days.

The risk is yours once the item is delivered.

Ownership is transferred once we’ve received full payment. Until then, please keep the product in its original condition.

Yes, all our products come with a national warranty:

Consumers (home use): 24 months from delivery

Commercial use: 12 months from delivery

Please contact our Customer Care team. If your product is still under warranty, we’ll repair or replace it at no cost. If the warranty
has expired, we’ll provide a repair quotation.

Our warranty does not cover damages caused by:

- Misuse or improper handling

- Normal wear and tear

- Unauthorized repairs

Sometimes, events beyond our control (such as natural disasters or strikes) may cause delays. We’ll notify you as soon as possible and work hard to get things back on track quickly.

Phone: +60 154 6000 446

Email: malaysia@customercare.vorwerk.com

Address:
Unit 1-6, Annexe Block, The Bousteador, Jalan PJU 7/6, Mutiara
Damansara, 47800 Petaling Jaya, Selangor. Mon-Fri 9am-6pm (excluding Weekend
and Public Holidays)