FAQs
Thermomix® TM7
The Thermomix® TM7 is an all-in-one kitchen appliance capable of performing over 20 functions, including weighing, chopping, grating, mixing, whipping, grinding, emulsifying, blending, kneading, heating, baking, steaming, browning, caramelizing, cooking rice, boiling eggs, peeling, sous-vide, slow cooking, fermenting, and thickening.
Thermomix® TM7 combines the functionality
of precision scales, choppers, electric graters, blenders, hand mixers, potato
mashers, kettles, soup makers, steamers, ice cream makers, and yoghurt
makers—streamlining your kitchen experience.
From appetizers and soups to main courses,
desserts, bread, pasta, baby food, sauces, and beverages—the Thermomix® TM7
allows you to create a wide variety of dishes, including vegetarian, vegan, and
international cuisines, with precision and ease.
- Mixing Bowl: Stainless steel with
integrated heating and insulating coating for maximum safety. - Lid & Lid Cap: Ensures safety,
prevents splashes, and facilitates emulsified preparations. - Basket: Keeps ingredients separate
from blades for perfect steaming or boiling. - Knife Group: Multi-purpose blades
for chopping, mixing, and grinding. - Varoma Set: Steam vegetables, fish,
meat, pastries, and more efficiently. - Butterfly: Whip creams, aerate
sauces, and make butter at home. - Spatula: Ergonomically designed for
safe handling and easy basket removal.
Add up to 1 litre of water and a drop of
dishwashing liquid, then select the appropriate Cleaning Mode (Dough,
Universal, Sauces & Caramel, or Intense). Rinse thoroughly, or hand wash
stubborn residues. Always ensure the measuring cup is in place during Cleaning
Mode.
The TM7 automatically detects lid
placement. For speeds above 2, lid placement is required. Guided Cooking now
integrates this step seamlessly, improving convenience and safety.
Add up to 1 litre of water and a drop of
dishwashing liquid, then select the appropriate Cleaning Mode (Dough,
Universal, Sauces & Caramel, or Intense). Rinse thoroughly, or hand wash
stubborn residues. Always ensure the measuring cup is in place during Cleaning
Mode.
Submit a repair request via our official page: Thermomix®
Repair Request – Vorwerk Malaysia
Yes, performing a factory reset will remove
all entries in the 'Recently Cooked' list.
Yes, navigate to Settings → Sounds to
adjust or mute. The beep can also be stopped immediately by touching the
display at the end of cooking.
Service & Repair
Contact Customer Care to arrange pick-up
and delivery. Our logistics partner will provide a secure packing box. Once
packed, schedule the pick-up. We will provide status updates throughout the
repair process.
- Malaysia:
malaysia@customercare.vorwerk.com | WhatsApp: +60 123 596 418
- Malaysia: Unit 1-6, Annexe Block,
The Bousteador, Jalan PJU 7/6, Mutiara Damansara, Selangor. Mon-Fri
9am-6pm (excluding Weekend and Public Holidays)
No. TM31 production ended in 2014 and spare
parts are no longer available. We recommend upgrading to the TM7 for full
functionality and support.
Repairs are typically assessed and quoted
within 2 weeks. Completion times depend on the nature of the repair and parts
availability.
Payment must be completed by the date
indicated in the quotation. If payment is not received, the unit will be
returned.
Verify with your bank. Once payment is
successfully completed, provide bank-in slip to our Customer Care team via
WhatsApp.
We will process the repair and arrange return
shipment. A DHL tracking number will be shared for your reference.
Covered under warranty:
(Note: Warranty excludes accidental damage and
normal wear and tear such as scratches or blemishes.)
- Thermomix® base
- 10” multi-touch display
Not covered under warranty (considered accessories):
- Varoma® set
- Lid cap
- Mixing bowl lid
- Simmering basket
- Mixing knife
- TM7 mixing bowl
- Knife locking lever
- Spatula
- Butterfly whisk
Important: Accidental damage is the most common reason a screen is not covered. This includes cracks, shattering, seepage, dents, bent frames, and liquid damage.
Cookidoo® Subscription & Account
Log in on the website (not the app)
→ Profile → Account → My Subscription → Cancel. Your subscription remains
active until the end of the current period.
Payments are non-refundable. Subscription
remains valid until expiration. To prevent future charges, please cancel before
the next cycle (steps refer to question 1)
Log in → Account Settings → Membership →
Update Payment. Ensure your card supports 3-D Secure.
Vouchers cannot be redeemed while an active Apple subscription exists. After expiration, redeem via the Cookidoo website.
- 30-day trial upon registration.
- 3-month device trial when activating Cookidoo on TM6 / TM7.
Verify credentials, account country, and
Wi-Fi stability. If problems persist, perform a factory reset and re-login.
COR is no longer available. You may register a
new Cookidoo account using an email address under the country you reside in.
Once registered, please provide us with the new email details so that we can
proceed with prorating the refund from the initial account.
Accessing your Cookidoo free trial is a
straightforward process right from your TM7 machine. Just follow these simple
steps to get started:
Step 1: Access Cookidoo on your TM7
- On your TM7 screen, select 'Log in to Cookidoo'.
- You will have two options to proceed:
- Scan the QR code with your mobile phone.
- Click 'Log in manually'.
Step 2: Log in to your account
- Enter your email address and password.
- Click the 'Log in' button.
Step 3: Activate your free subscription
- On the next screen, click 'Activate free subscription'.
- Then, click 'Extend free trial'.
- A new QR code will appear on your TM7. Scan this code with your
mobile phone.
Step 4: Complete the trial activation on
your mobile phone
- Your mobile phone will automatically navigate to the Cookidoo
website's free trial page. - Scroll down the page and click the 'Start free 3 months'
button.
Step 5: Provide your billing details
- Enter your billing information and click 'Continue'.
- Choose your preferred payment method and click 'Continue'
again. - Enter your credit card details and click 'Continue' one last
time.
Step 6: Confirmation
- Your subscription is now activated. Please check your email for
a confirmation message.
We hope you enjoy your 3-month free trial!
Orders, Shipping & Delivery
Once you place your order, we’ll send you an
Order Confirmation email. This means your order has been accepted and a
contract has been formed.
If we’re unable to supply your item, we’ll
let you know as soon as possible. No payment will be taken, or if payment has
already been made, we’ll issue a full refund.
Payment will be collected when you place
your order. We accept debit/credit cards and other secure payment methods as
listed during checkout.
Delivery is usually made within 10 calendar days after your order is confirmed.
We’ll share an estimated delivery date when you place your order.
If delivery is delayed, we’ll keep you informed. In certain cases, you may cancel your order and receive a full refund.
Delivery is usually made within 10 calendar days after your order is confirmed.
We’ll share an estimated delivery date when you place your order.
If delivery is delayed, we’ll keep you informed. In certain cases, you may cancel your order and receive a full refund.
Yes! You can change your mind within 10 business days of receiving your product.
Simply write to us at malaysia@customercare.vorwerk.com.
Once we confirm, you’ll receive a full refund (including standard delivery charges).
Refunds are usually processed within 14 days.
The risk is yours once the item is delivered.
Ownership is transferred once we’ve received full payment. Until then, please keep the product in its original condition.
Yes, all our products come with a national warranty:
Consumers (home use): 24 months from delivery
Commercial use: 12 months from delivery
Please contact our Customer Care team. If your product is still under warranty, we’ll repair or replace it at no cost. If the warranty
has expired, we’ll provide a repair quotation.
Our warranty does not cover damages caused by:
- Misuse or improper handling
- Normal wear and tear
- Unauthorized repairs
Sometimes, events beyond our control (such as natural disasters or strikes) may cause delays. We’ll notify you as soon as possible and work hard to get things back on track quickly.
Phone: +60 154 6000 446
Email: malaysia@customercare.vorwerk.com
Address:
Unit 1-6, Annexe Block, The Bousteador, Jalan PJU 7/6, Mutiara
Damansara, 47800 Petaling Jaya, Selangor. Mon-Fri 9am-6pm (excluding Weekend
and Public Holidays)