You can trade in any of the following models:

• TM31
• TM5
• TM6

They must include the main device, mixing bowl, and mixing blade.

• TM31: RM800
• TM5: RM1,300
• TM6: RM2,000

No. Only one trade-in unit is allowed per transaction. If you want to trade in two machines, you must make two separate purchases.

Trade Up can be done through your advisor, at our Bangsar store, or online.

Delivery time for online orders is subject to location:

• West Malaysia: 7–11 days
• East Malaysia: 11–15 days

Yes, you can use instalment options. However, split payment is not allowed.

No, delivery cannot be placed on hold.

You may contact:

• Thermomix® Malaysia Customer Service
• Your Thermomix® Advisor
• Or visit us at Bangsar, 166 Jalan Maarof

1. Campaign Overview

During the Campaign Period (11^th–28^th June 2026), customers may enjoy a Trade-Up rebate when returning an eligible Thermomix® model and purchasing a new Thermomix® TM7.

2. Trade-Up Rebate

2.1 Eligible Models & Rebates

Trade-In Model	Rebate Amount
Thermomix® TM31	RM800
Thermomix® TM5	RM1,300
Thermomix® TM6	RM2,000

2.2 Trade-In Eligibility

To qualify, customers must return a genuine Thermomix® unit consisting of:

• Base unit
• Mixing Bowl
• Mixing Blade

2.3 One Trade-In Per Transaction

• Only one trade-in unit is permitted per TM7 purchase.
• Multiple trade-ins require separate transactions.

3. Trade-In Methods

3.1 In-Store Trade-In

Customers must bring their eligible Thermomix® unit to the Thermomix® Experience Store at 166 Jalan Maarof, Bangsar. Upon successful verification, the applicable Trade-Up rebate will be applied immediately to the TM7 purchase.

3.2 Online Trade-In

• Customers must select the Trade-Up option and indicate the correct Thermomix® model during checkout. The applicable rebate will be applied automatically.
• Customers must select a collection date during checkout. Collection dates:
  • Are subject to availability.
  • Cannot be changed after the order has been confirmed.
  • Must be at least three days after the order date.
• The address provided for trade-in collection must be the same address used for delivery of the new Thermomix® TM7.
• Following order confirmation, the collection date, collection address and delivery address cannot be changed.
• Customers will receive a WhatsApp message with a QR code 1–2 days before the scheduled collection date. Customers must show the QR code to the courier upon collection.
• Trade-in units must be securely packed and clearly labelled with: order number, trade-in model, full name, and contact number.
• Up to 3 collection attempts will be made. If unsuccessful, customers must contact Thermomix® Malaysia Customer Care to reschedule.
• Upon collection, the courier will verify that the returned Thermomix® model matches the model declared during checkout.
• Following successful verification, the new TM7 will be delivered during the same visit.
• If collection or verification cannot be completed successfully, Thermomix® Malaysia will contact the customer regarding next steps.

4. Delivery

• West Malaysia: 7–11 working days (estimate only)
• East Malaysia: 11–15 working days (estimate only)

5. Purchase Restrictions

Trade-Up purchases are not eligible for:

• June 2026 Store Voucher promotions
• TM7® Second Mixing Bowl promotional offers
• Free Blade Cover & Peeler (BCP)
• Any other promotional rewards unless otherwise stated
• TM6U or TM4U programmes

• Delivery cannot be delayed or placed on hold.
• No return or cancellation of Trade-Up purchases is allowed.
• TM7 units purchased under the Trade-Up are non-returnable and non-refundable.
• Split payment options are not available for Trade-Up purchases.

6. Incorrect Trade-In Declarations

• Customers must return the same Thermomix® model declared during checkout.
• If the returned model differs from the declared model, Thermomix® Malaysia will request payment of the rebate difference.
• Customers must complete payment within two (2) calendar days of receiving the payment request.
• Failure to complete payment within the specified timeframe may result in cancellation of the order and a RM150 handling fee, together with any applicable delivery or collection charges.
• Non-qualifying trade-in units will be returned to the customer at their expense.
• Thermomix® Malaysia reserves the right to reject non-qualifying trade-in units.

7. General Conditions

• Offers are valid while stocks last.
• Thermomix® Malaysia reserves the right to amend, extend, suspend or terminate the Trade-Up Programme without prior notice.
• Campaign is valid in Malaysia only.
• Standard Thermomix® Malaysia terms and conditions apply.
• Participation in the Trade-Up Programme constitutes acceptance of these Terms & Conditions.